Payment Information

The payment period is 14 days from the dispatch of the goods/tickets or, in the case of other services, from the provision of the service. The invoice terms for purchases on account for deliveries to Germany can be found at:

https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0

For deliveries to Austria, please refer to:

https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0


Instalment Purchase:

With Klarna’s financing service, you can pay for your purchase flexibly in monthly instalments of at least 1/24 of the total amount (minimum €6.95), or under the conditions specified at checkout. The instalments are due at the end of each month following receipt of a monthly invoice from Klarna. More information, including the General Terms and the European Standard Consumer Credit Information, can be found here:

https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account


Sofort (Direct Bank Transfer):

Your account will be debited immediately after placing the order.


Direct Debit:

Your account will be debited after the goods have been shipped. You will be informed about the timing by email. (Please only list the payment methods that are actually offered by your store.)


The use of the payment methods invoice, instalment purchase and direct debit requires a positive credit check. For this purpose, we transmit your data to Klarna during the purchase initiation and order processing, so Klarna can perform address and credit checks. We kindly ask for your understanding that we can only offer those payment methods that are permitted based on the results of the credit check.

Further information and Klarna’s terms of use for Germany are available here:

https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user

For Austria:

https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user


General information about Klarna can be found here: www.klarna.com

Frequently Asked Questions

1. My order hasn’t arrived yet – how much longer will it take?

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Our standard delivery within the UK usually takes 5–6 working days. In rare cases, due to postal delays or public holidays, it can take 2–3 days longer. Please also check your tracking link for the latest updates.

2. Do you provide tracking for orders?

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Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel.

3. How much is shipping?

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Standard delivery is completely free. For insured express delivery, there is a small charge of £4.90.

4. Do you ship internationally?

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At the moment, we only ship within the United Kingdom & Irland. For international enquiries, please get in touch with our customer support team.

5. What should I do if my parcel arrives damaged?

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Please take clear photos of the parcel and the damaged item, and send them to our customer service team along with your order number. We will arrange a quick replacement or refund.

6. Can I cancel or change my order?

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You can request a change or cancellation as long as your order has not yet been dispatched. Please contact us as soon as possible.

7. What payment methods do you accept?

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We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Klarna.

8. Can I return my item?

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Yes. You can return your order within 14 days of receiving it, provided it is unused and in its original packaging. Please contact us before sending anything back.

9. How do refunds work?

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Once we have received and inspected the returned item, we will issue a full refund within 5 working days via your original payment method.

10. What happens if I’m not home when delivery is attempted?

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The courier will either leave a calling card or attempt a second delivery. You can also use your tracking link to arrange a redelivery or collect the parcel from your local depot.